You’ve heard the buzzword—microlearning. You’re probably thinking, isn’t it just splitting long-form content into 5-10 minutes chunks? You’re not alone
Continue reading
The Importance of Customer Service Training
When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that
Continue reading
5 common vILT mistakes (and how to avoid them)
Instructor-led training (ILT) is a direct mode of training conducted by the instructor for learners. It is similar to a
Continue reading
Moving from ILT to vILT: A four-step guide to Successful Transition
Introduction: How to transition to Virtual Instructor-led training Virtual Instructor-Led Training grants learners the freedom to continue learning outside of
Continue reading
What it Takes to Deliver Smart Customer Service for clients
In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives
Continue reading