Instructor-led training (ILT) is a direct mode of training conducted by the instructor for learners. It is similar to a
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Moving from ILT to vILT: A four-step guide to Successful Transition
Introduction: How to transition to Virtual Instructor-led training Virtual Instructor-Led Training grants learners the freedom to continue learning outside of
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What it Takes to Deliver Smart Customer Service for clients
In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives
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Developing and Deploying Effective Product Knowledge Training
In the last blog, we discussed the importance of product knowledge to drive business goals. In this blog, we will
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Drive Business Goals with Product Knowledge
‘Know thyself’ – a motto made popular by the ancient Greek philosopher, Socrates, is universally considered to be a guide
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