customer experience Archives - Blog

The Importance of Customer Service Training

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that

In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives

Have you ever wondered why one product succeeds while a similar product by another company fails despite the pricing and

The simplest definition of the term ‘Employee Experience’ is – “The sum of all experiences that an individual has in