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Category: Customer Experience

Improving The Customer Onboarding Experience Through Product Training
January 22, 2021 Customer Experience / eLearning / Product Training

Improving The Customer Onboarding Experience Through Product Training

Why Build a Customer Onboarding Program? An investment in customer onboarding ensures a great start in the lifecycle of your

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June 17, 2020 Customer Experience / Customer Service Training

The Importance of Customer Service Training

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that

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Smart Customer Service
May 15, 2020 Customer Experience

What it Takes to Deliver Smart Customer Service for clients

In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives

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CS Thumb
May 27, 2019 Customer Experience / General

How to Create Customer Success Stories in the eLearning Industry?

Have you ever wondered why one product succeeds while a similar product by another company fails despite the pricing and

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August 31, 2018 Customer Experience / Employee experience

Crafting the Ideal Employee Experience Journey

The simplest definition of the term ‘Employee Experience’ is – “The sum of all experiences that an individual has in

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