admin, Author at Blog - Originlearning

June 17, 2020 Customer Experience / Customer Service Training

The Importance of Customer Service Training

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that

May 27, 2020 eLearning / vILT

5 common vILT mistakes (and how to avoid them)

Instructor-led training (ILT) is a direct mode of training conducted by the instructor for learners. It is similar to a

May 27, 2020 vILT

Moving from ILT to vILT: A four-step guide to Successful Transition

Introduction: How to transition to Virtual Instructor-led training Virtual Instructor-Led Training grants learners the freedom to continue learning outside of

May 15, 2020 Customer Experience

What it Takes to Deliver Smart Customer Service for clients

In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives

May 11, 2020 Product Training

Developing and Deploying Effective Product Knowledge Training

In the last blog, we discussed the importance of product knowledge to drive business goals. In this blog, we will