You’ve heard the buzzword—microlearning. You’re probably thinking, isn’t it just splitting long-form content into 5-10 minutes chunks? You’re not alone
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The Importance of Customer Service Training
When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that
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5 common vILT mistakes (and how to avoid them)
Instructor-led training (ILT) is a direct mode of training conducted by the instructor for learners. It is similar to a
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Moving from ILT to vILT: A four-step guide to Successful Transition
Introduction: How to transition to Virtual Instructor-led training Virtual Instructor-Led Training grants learners the freedom to continue learning outside of
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What it Takes to Deliver Smart Customer Service for clients
In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives
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